WD My Cloud on MAC cannot find device


#1

Hi,

I’m having issue to access my EX2 Ultra from WD My Cloud on Mac. The problem happen today, before it work fine. Here as follow that i can login from web and the device is online.

Here is the issues that im having right now:


#2

#3

is there any others solution?


#4

Not a solution in my book. This has worked for me for many years. How else do I now copy loads of files up/down.

I wonder if a firmware update is responsible for that as I can see my old mycloud drive, my new ex2 ultra can’t show up anymore.

What other remote solutions are available?


#5

Hello -

Is it possible to loop in Western Digital support on this thread? I also am experiencing this same issue and it feels relevant to a recent software update with macOS High Sierra. I’m also using an EX2 and I have one other friend who has the same setup and experiencing the same issue.

Thanks!


#6

Help