WD My Cloud - I give up! Product is not ready for sale!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I tried a lot of things during the last weeks. But with the latest firmware the my cloud is not to use!
I don’t have remote Access to the device. I tried following:

  • Update to latest firmware
  • disable and enable remote access
  • static ip address at my cloud and the router
  • portforwarding for the static ip for the ports 80 and 443
  • reboot the device
  • unplugged the device
  • enabled Upnp

In my home network i have access to the NAS. I have just a 100 megabit router and i know, the transfer rate is slow. But i don’t have access with my Nexus 4 (Android 4.4.2) and my iPad4!
Today i gave it the last try. After reboot i had access with my Nexus. After 30 minutes i didn’t have it. I tried it with mobile network. In my local network i have access with Nexus and iPad. But after some time, it seems that something change and the device is not accessable.

I don’t know what is the error. I will sell it and will buy another NAS from another Brand!

2

Which external port did you forward to the port 80 of the NAS?

Some ISP block access to port 80, so you might have to forward a port like 9080 or 8080, …

What does the connection status of the cloud access under settings general say?

3

Hi,

It says, that mycloud has Internet access.
The first minutes I have remote access, too. But after a short while I haven’t access. But I didn’t change the settings. So I don’t think it’s something with my ISP.

4

On the ipad, remove the device from the app (there is a +/- sign on the top right. Then add the device again.

Below “connected”, what does it say? Relay connection or port fowarding established?