WD MY BOOK LIVE Ethernet port is damaged

WD External Drives External Drives
1

Hello, I have a Disk Drive “WD MY BOOK LIVE” P/N: WDBACG00330HCH-00
It is a Disk Drive with connectivity only through the Ethernet Network Port.
Apparently the Ethernet port is damaged, there is no communication neither in the local network, nor in direct cable connection to the Ethernet port of a PC.
I have removed the Disc from its box. I have connected it directly to a PC to the SATA port, however, neither in Windows nor in Linux is it possible to see the files on the Disk Drive.
What I can do? Would you like to recover the data?

2

Hi @mcg,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask