WD live netflix no sound no video

Hi There,

I have two wdlive boxes that were both working fine until a couple of days ago.

suddenly one box wont run netflix properly. I can login to netflix, select something and I see the loading bar and then a blank (black) screen and no audio. If I exit the programme I am watching I can see from the preview in that show that netflix *thinks* it has ben playing it as the preview is further into the show.

My other box still works absolutely fine.

Any ideas why this could suddenly happen and how I can fix it?

Both boxes have most up to date firmware. 

Only recent changes are that I have had fibre installed so I have 37Mb rather than 6Mb. No changes on my internal network though.



Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

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