WD HD 1TB locked - password lost

WD Forum Italiano Dischi Esterni
#1

Hello everyone, I am writing from Italy

I have a 1Tb HD WD with data inside. This HD was locked with a password chosen by my dad who unfortunately died in December.

Today I find myself having to enter this HD but unfortunately I do not remember the password and my dad has not written it anywhere!

Is there a way to recover this password, reset it, enter somehow without obviously losing data in the HD?

Thanks a lot to those who help me!!

#2

Hi @AntoPie,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

1 Like
#3

Thanks

#4

What a situation… But yes, I would also contact the support service, I’m sure they can help save the data!

#5

@AntoPie
Gentile utente,

mi dispiace per la tua perdita. Purtroppo se il dispositivo e’ stato protetto utilizzando WD Security, la password e’ salvata localmente e non c’e’ modo di accedervi e/o recuperare i dati.

Ti invito a prendere visione di questo articolo di supporto: Messaggio Sicurezza WD Password Invalida o Password Dimenticata

Saluti