WD Gold not recognized by BIOS

[mrcollier]

I bought a few WD Gold 8TB drives and am having problems with my BIOS recognizing them. They all make a chirping noise for several seconds when first powered on no matter if the SATA cable is connected or not. When I go into the BIOS they do not show up. I can use the same power and SATA cable and my BIOS will recognize my older WD 2TB drive and a 8TB Toshiba drive.

Upon Windows 10 startup, I can see the WD Gold drive in Device Manager. Trying to initialize with Drive Manager gives a I/O error message. WD Dashboard will run and sees the drive. It won’t successfully run any SMART test or successfully generate a report.

Any ideas? I feel if my BIOS would recognize it, my Windows problems would go away.

Drive: WD Gold HA750 Enterprise Class HDD - WDC WD8004FRYZ-01VAEB0
MBoard: Gigabyte Z270N-WIFI

[Keerti_01]

Hi @mrcollier,

I appreciate that you have performed the troubleshooting steps.

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

[SMA]

I am encountering the same problem noted above with a WD Gold 10TB drive. It would be helpful to post the solution here so that future customers are able to get a more immediate solution. Even if the issue indicates a faulty hard-drive.

[fzabkar]

If your drive does not report its SMART attributes, then it has an internal fault. That’s because the SMART data are stored in a reserved firmware area on the platters.