So below are what I’ve already done. I changed out the USB cord and tried plugging my external hard drive to multiple ports on my laptop and no dice. Rebooted my computer. Upgrade my windows to 10.
So I’ve tried looking at Device manager, I didn’t see my external drive here. I changed the setting to show hidden drive and still nothing.
I have went to device manager and clicked on universal serial Bus Con and tried update all drivers, Change the power management and un-clicked the allow the computer to turn device off to save power. Went to disk drive to see if theres an error, and Human Interface device to see if I can find and still nothing.
There was a link to check my ports and this is what I got:
Current Config Value: 0x01 → Device Bus Speed: High
Device Address: 0x01
Open Pipes: 0
*!*ERROR: No open pipes!
bDeviceClass: 0xFF → This is a Vendor Specific Device
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x13FDidProduct: 0x160E
wTotalLength: 0x0012 → Validated
bmAttributes: 0xC0 → Bus Powered
MaxPower: 0x01 = 2 mA
bInterfaceClass: 0xFF → Vendor Specific Device
*!*CAUTION: This appears to be an invalid bInterfaceSubClass
*!*WARNING: must be set to PC_PROTOCOL_UNDEFINED 0 for this class
*!*ERROR: 0xFF is the prerelease USB Video Class ID
Any help would be greatly appreciate since I can’t get picture of my daughter back… If I the device is dead, does anyone know a good recovery company? I’m currently station overseas and I’ve exhausted all my options.
Thank you all.