WD external drive data recovery

WD External Drives External Drives for PC
1

HI,

I have dropped my wd 2TB external drive and although it only fell a few inches - literally - it now doesn’t work and is making a clicking noise when I plug it into my macbook pro. I ahve always used your products - I have 8 of your hard drives and have never had a problem before - even though i have dropped others - I know they’re not made for dropping :frowning:

The clicking noise that it makes is a regular click click click noise, and the power light is on. I’m a photographer and I have 9 unedited shoots on the drive which is my urgency.I have called a couple of data recovery companies who have quoted £500 and £800. The last company said before I let anybody touch it I should email you and see what advice you have for me or if you are able to help. the serial number is [Deleted]I bought the drive 3 weeks ago. Any advice would be very gratefully received.

Thanks

Alex

2

Hello Alexts,

Please see the link below to identify the sound that you are getting.

How to tell if the noise or sound the drive is making is normal

As a recommendation, try testing the drive with the disk utilities on the Mac and test the drive on a different computer. If you are not able to get the drive working, check the link below for more data recovery companies that have experience with our dirves.

http://support.wdc.com/recovery/index.asp?wdc_lang=en

3

Thanks for the info!

Happy Thanksgiving