I have a WD EX4100 running 5.27.157. It says there is an update to 5.27.161 available.
Trying to install from the Home dashboard stalls at 23% complete, and eventually errors out.
Trying to install from the Settings->Firmware Update->Update Now also stalls at 23% and eventually errors out.
I downloaded WDMyCloudEX4100_5.27.161_prod.bin and when using Settings->Firmware Update->Manual Update->Update From File I get an error:
(A box with title: “Firmware Update Failed” and contents: “Firmware file not found. Please try again.”)
I’ve tested with:
Firefox on Windows
Firefox on Mac
Safari on Mac
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
Thank you for the insight. It seems I have a bad disk.
In the hopes that my giving some feedback will be well received: this was a terrible experience.
I watch my drive health very carefully via the 4 LED’s on the front of the unit. I care A LOT for drive health and data safety. Prior to running the Quick Disk Check all 4 LED’s were blue. Now one is red.
In searching for results prior to posting to the forum, I saw comments about bad disks. I pulled up the SMART data and looked for issues. None were reported.
Clearly the NAS knew something was wrong, the update was failing after all. Why was the NAS not reporting more useful information?
Why are the SMART values not being updated more regularly?
I own 5 WD NAS units. 3 EX4, 2 EX2 and regularly recommend either option to friends and family for network storage. My parents have an EX2 and I regularly support it for them. Do I need to make a mental note to do regular manual disk tests on these?
Again. Thank you for the insight. I’m backing up data now to rebuild my RAID. Hopefully once a new disk is in place I can get the update installed.
