My last post was about Elements Play freezing vidoes up while playing. As one who replied said it might be the hard drive. He was right had the hard drive checked and it’s health was at 51%. I could not even hook it up to my pc anymore, before it would just boot up and show WD Elements Play on the explorer. Now it just " shows “local disk” But the player would still play videos perfectly if you plug an external HD to it. I’m planning to change it’s internal hard drive but I plan to use an SSD instead of the usual SSD same brand and capacity. Is this possible? Tried asking customer support but no answer.
Too bad all the files been saving for years all lost.
Hi @Xpialidousious,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Yes, it’s possible.
Yes I tried the only response they gave me was “my unit is over it’s warranty date so they cant help me anymore”.
Thank you for the video I’ll try this.
No problem
I thought i’d research your question instead of giving you the WD Staff automated generic reply of “Have you opened a support case” and then for you to be told the next scripted reply of “Unit is Out of Warranty … not our problem”
I was just asking them(WD support staff) a simple yes or no question was not planning to have them fix the unit anyway.
