WD BLACK D50 2TB NVMe SSD Game Dock, Hot?

WD External Drives External Drives
1

Hi all, I’m Bob :wave:

Thank you for being here.

Am I having heat issues? Is this too hot?

MY WD BLACK D50 2TB NVMe SSD Game Dock is 17months in use, recently it’s really started to spin up its fan, sounds like a rocket ship!

The device, monitored for the last day or so and has reached 83degC high, and I’ve seen it steady at 81degC.

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I’m concerned the device is getting too hot, not sure if I should be dismantling and cleaning it? Does it have heat paste and heat sinks?

Thank you again community, advice appreciated.

Bob

2

I’ve run the device idle for the last hour or two and it’s @ 71degC.

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3

I’m going to ‘Create a New Support Incident’ to get an official response and reference this thread - will update with details .

I think the room temp is around 19degC.
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4

Hi @bobjames,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

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5

Thank you! Yes I have, I’ll update here with results.

Presently my next step is to

Download, Install, Test Drive and Update Firmware Using Western Digital Dashboard

Then report that back :innocent:

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