WD Backup will not start

my first question to this forum, I hope I am in the right place

I have a 2tb passport attached to a win 10 PC
the unit is 6months old and in attempting do a backup nothing happens when I try to start the program. I get no message , just nothing

It worked ok up until recently… I notice that there are frequent software updates that come through on the desktop and I have always allowed them to be installed

The unit has successfully backed up in the past

Reading old posts I have reinstalled all the software and other elements of the WD suite work ok
I can see the drive in windows explorer

Software version installed for WD backup is 1.9.6941.25593

I have checked virus software and all is authorised

I am at a lost to know what to do next

any tips or suggestions………gratefully received please



You should make sure, the WD Backup Drive Helper services starts automatically when WD Backup is opened. You may follow below to check the status of WD Backup Drive Helper Service.

  • Open Services using the Run panel:
    • Click on Start (Windows logo) at the bottom-left of the screen
    • Type Run and press Enter
    • In the Run panel, type services.msc and press Enter
  • Open Services using Control Panel :
    • Right-click (or left-click if using Windows 7) on Start (Windows logo) at the bottom-left of the screen
    • Click on Control Panel
    • Click System and Security
    • Click Administrative Tools
    • Click on Services