I made a backup a few days ago using WD Backup on my new My Passeport Ultra 1TB.
My laptop then died so I bought a new one… Now I want to restore my backup - seems logical.
I reinstalled WD Backup, plugged in the drive but then the “Restore” section is blank; it wants me to create a new backup plan. I tried to create a new one on the same folder that was backed up, it it’s still not recognizing the original backup.
I can’t believe the WD Backup cannot just Restore the saved backup, let alone not even see it!
common WD, you gotta make this easy for us, please.
Having same issue. Got a new PC and attached drive. Can view previous back-up from prior computer by directly accessing the drive. However the drive doesn’t acknowledge the prior PC back-up in restore mode. Established a backup schedule for new PC and can see path to old back-up but files are not viewable in restore mode. Invested 4+ hours and gave up. Plan to copy data from old device on flash drives and move them to new computer manually.