WD Backup Does Not Recognize My Book

I have gone through the instructions to try and fix this issue (disconnect drive and power off then reboot machine and reconnect drive). When trying to install WD Backup, it still cannot recognize the drive. Not sure what I am doing wrong.

Hi sktodd,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.