WD Access, can't choose my unit during the setup on Mac

WD Software & Mobile Apps WD Software
1

Hi there, with last update, i can’t choose any hard drive during the setup, any fix? Im in the same network bla bla…here Mac OSX 10.13!

thx :slight_smile:

1 Like
2

Hi macmickey,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.

3

I think this got sent to the wrong one? The files I want to restore on my windows 10 laptop. The back up app says there are no files but if you open the WD app they are all there.

4

same here not able to connect to my drive it doesn’t appear on WD Access on mac macOS 10.14: Mojave