WD 2TB My Passport Portable External Hard Drive - USB 3.0

WD External Drives WD Portable Drives
1

So I just got this drive brand new and was going to use it to put some tv movies on it and watch them on my xbox one x

only issue is when I plug it into my PC it lights up the noise you get when connecting USB things goes off but nothing shows up in my computer

I checked Device manager and its in there saying no issue and it has the latest drivers anyone have any idea how to fix this

2

Hi Kate,

There are many reasons an Operating System (OS) does not recognize a WD drive. The instructions below are designed to assist in troubleshooting issues related to drives and devices not being recognized by a computer. Please try one solution at a time and test for resolution before continuing with the next item.

For additional information and troubleshooting you can refer this link

https://support-en.wd.com/app/products/product-detail/p/250

3

Hi thanks for the reply

I have sorted it now I plugged it into my Xbox which found it so on a long shot I figured I would try it in the pc again and it worked great

Again thanks for the help