WD 2TB My Passport Portable External Hard Drive - USB 3.0

So I just got this drive brand new and was going to use it to put some tv movies on it and watch them on my xbox one x

only issue is when I plug it into my PC it lights up the noise you get when connecting USB things goes off but nothing shows up in my computer

I checked Device manager and its in there saying no issue and it has the latest drivers anyone have any idea how to fix this

Hi Kate,

There are many reasons an Operating System (OS) does not recognize a WD drive. The instructions below are designed to assist in troubleshooting issues related to drives and devices not being recognized by a computer. Please try one solution at a time and test for resolution before continuing with the next item.

For additional information and troubleshooting you can refer this link


Hi thanks for the reply

I have sorted it now I plugged it into my Xbox which found it so on a long shot I figured I would try it in the pc again and it worked great

Again thanks for the help