Wd 2go device inaccessible

I have tried to follow the instructions to set up WD 2go on my iphone, however I do not know where to put in the activation code as it is not asking for one, and it is telling me ‘This device is inaccessible; only local files are available’.

I am incredibly non technical and thought this was all suppose to be straightforward.  Any help please?

Hi and welcome to the WD community.

The first step is to create the remote access code from your device dashboard and then enter that code on the WD2Go app. Follow the instructions on the links below for more information. 

If you have a My Net N900 Router, check page 31 of the manual


If you have a My Book Live/Live Duo, check page 97 of the manual


How to access files on a My Book Live using WD 2go on a mobile device