Wd 12 tb not working

Hello, ive had my WD 12tb for a year maybe 2 now. and ive turned my xbox on tonight and it is not lighting up. turned it on and off, reset xbox and even unplugged all of the cables. and still not turning on. if someone could help that would be great.

Hi @beclouise,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Whenever an external hard drive is attached to the Xbox One and chooses to format it for use with the console, the system changes the formatting of the drive to the one that the console uses. Once this is done, your PC will not recognize the drive for data storage.

To enable to use of the drive again on your PC, it must be re-configured using the “Disk Management” tool. If your hard drive is in working order, it will be detected in Disk Management and you will be prompted to “Initialise the device”. This will then make the drive available in Windows.

Hope it will help!