Volume / Directory names have an underscore 2 (_2)

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I am new to the community. Searched but did not find similar topics hence posting this new topic. I have an EX2 and have created new directories.
But later found each of the newly created directories has an underscore 2.
Example:
Created new directory called New Folder.
Then later WDMyCloud will auto create New Folder_2

What is this auto created folder?

Thanks.

2

Hello,

I haven’t seen this case on the community before.

Sounds like a new share was created with the same name. Have you tried performing a system only reset?

3

Please see attached image. It has Public and Public_2 and etc.
BTW, how do we do a system reset?
Thanks.

800×448 133 KB

4

Hi,

Thanks for the information.

You can perform a system reset from the dashboard of the unit.

See page 126 of the user manual for detailed information on how to perform a system restore.
Link to user manual: http://www.wdc.com/wdproducts/library/UM/ENG/4779-705119.pdf

5

Acknowledged and thanks and will do a reset and advise the results.