Video loses audio on the Hub

WD Legacy Products WD TV Live Hub Discussions
1

I’m trying to put a movie on the Hub. I downloaded it as 2 separate 700mb avi files and combined them into one mov file using quicktime pro. The file plays perfectly on my mac but has no audio when I play it on the hub (I’ve tried pressing the “audio” button but it does nothing either). 

Please help me to get this playing properly on the hub.

Here’s the info I got from mediainfo if that helps. 

General

Complete name                    : /Users/Janzen/Where the Heart Is.mov

Format                           : MPEG-4

Format profile                   : QuickTime

Codec ID                         : qt  

File size                        : 1.37 GiB

Duration                         : 2h 0mn

Overall bit rate                 : 1 629 Kbps

Encoded date                     : UTC 2011-04-02 15:19:40

Tagged date                      : UTC 2011-04-02 15:21:31

Video

ID                               : 1

Format                           : XVID

Codec ID                         : XVID

Duration                         : 1h 59mn

Duration_LastFrame               : 2s 711ms / 8mn 7s

Bit rate mode                    : Variable

Bit rate                         : 1 177 Kbps

Width                            : 640 pixels

Height                           : 368 pixels

Display aspect ratio             : 16:9

Frame rate mode                  : Constant

Frame rate                       : 23.976 fps

Bits/(Pixel*Frame)               : 0.208

Stream size                      : 1 010 MiB (72%)

Language                         : English

Encoded date                     : UTC 2011-04-02 15:19:38

Tagged date                      : UTC 2011-04-02 15:21:31

Audio

ID                               : 2

Format                           : AC-3

Format/Info                      : Audio Coding 3

Codec ID                         : 2000

Duration                         : 1h 59mn

Bit rate mode                    : Variable

Bit rate                         : 448 Kbps

Nominal bit rate                 : 0

Channel(s)                       : 6 channels

Sampling rate                    : 48.0 KHz

Compression mode                 : Lossy

Stream size                      : 385 MiB (27%)

Language                         : English

Encoded date                     : UTC 2011-04-02 15:19:38

Tagged date                      : UTC 2011-04-02 15:21:30

Text

ID                               : 3

Format                           : Apple text

Codec ID                         : text

Duration                         : 2h 0mn

Bit rate mode                    : Constant

Bit rate                         : 0

Stream size                      : 136 Bytes (0%)

Language                         : English

Encoded date                     : UTC 2011-04-02 15:21:30

Tagged date                      : UTC 2011-04-02 15:21:31

2

I don’t think AC3 is supported in Quicktime format.  

Since it’s MP4 already, just strip it out to a a .MP4 or .M4V file.

3

As  Tony stated, AC3 is not supported under .MOV file.

4

■■■■! I clicked on your comment as the answer, but the problem isn’t actually solved yet. I meant to click respond.

Could you please assume I’m a newbie to all this, and tell me how to “strip it out to a a .MP4 or .M4V file”? Is this something I’d do with the mov file or with the 2 avi files before I merged them? Thanks.

5

I reversed your solution for you.

6

Try using MKVMERGE, part of the MKVToolnix package:

http://www.bunkus.org/videotools/mkvtoolnix/

This will actually output to MKV, which is just as reliable (if not moreso) than MP4.

7

Before I download that, do you know if it works on Mac (I only own a Mac). Thanks.

8

Houseofjanzen wrote:

Before I download that, do you know if it works on Mac (I only own a Mac). Thanks.

For the Mac version, get the latest build here:

http://jonthn.free.fr/MKVtoolnix/

I’m running OS X 10.6.6 and use v4.0.0, which is located in the ‘old’ folder.  

Newest version (4.6.0) in the main folder should work fine though.