User access to external Hard drive on USB rear ports


I recently purchased an EX4100 and I love it! On the rear USB ports, I have two external hard drives connected. When I click on the button to grant access for “admin” user to full access, it switches back to access denied once I leave the “share” and/or “user” tabs. I’m not sure if it’s because they’re connected externally(which it shouldn’t matter). In my “share” settings, I’ve selected for both drives not to be public. However, once I switch them to “public” access, I have no issues with full access.

Can anyone give me some advice on where I can start to resolve this?? My goal is to have both drives connected permanently, and restrict public access…


Hi B3369,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.