USB device not recognizeed

when i connect my usb device with my computer it show me " USB device not recognized the last usb device you connected to this computer malfunctioned , so how i can solve this problem ? “the light is on”

My passport worked fine with Win7 and worked once with Win10
then relapsed back to - faulty/don’t recognize.
It seems Win10 threw the driver away.

Hello guys,

Are you able to test the unit on a different system?

i coonected with Win7 and Win10, it gave me the same problem.

i did