My partner and I recently purchased a USB 2.0 powered 1TB My Passport for home use. It had been working fine until last weekend at which point it stopped working entirely. My Windows 7 o/s PC gives me a USB “device not recognised” pop up when we attempt to connect it and no amount of clicking on the 'troubleshoot device" helps and it is not recognised at all on our Macbook Pro which runs Snow Leopard.
The harddisk is kept flat on a shelf when not in use and has never been dropped or banged around in any way, it’s less that 6 months old. Whilst the data stored is just genenal back up and not overly important, I would greatly appreciate any information about firstly why this problem has occured and secondly what my options are for retrieving the data and replacement of the defective piece of hardware. I am in Australia if that is of any relevance for repair/retrieval.
Is there a potential issue with external hard disks that are accessed by both mac and pc’s? I have other, older external hdd’s which have been used over multiple platforms for years and not given me any problems.
Thanks very much in advance, I’d love to hear what the community suggests.