Upgraded to OS5 and now cannot see on network

Hi.
I have been running several My Cloud devices with NO problems for a few years. I upgraded to OS 5 on one of the devices and shortly after it disappeared from my network and now cannot be seen/accessed on the network, remotely or using the new iPhone app

Hi @KenMason,

Please refer to the below link article My Cloud OS5: Cannot See Shares in Web or Mobile App:
https://support-en.wd.com/app/answers/detail/a_id/29843

For more information about My Cloud OS 5, please refer to the below link:
https://support-en.wd.com/app/answers/detail/a_id/29633