My mother has been using a Passport and Smartware for a year. She never updated it. I think SW was on 1.1.6, but I’m not sure. Windows 7 laptop.
We bought her a new computer (Win 7), and I wanted to use the Passport to load her backed up files on the new machine. I tried to read it, but while SW worked, I could only restore one of the two Volumes on the Passport. When I tried to restore the other, it would only restore the first volume.
I figured the thing to do was to update Smartware. So I updated SW on the new laptop. But now it wouldn’t read the Passport at all. So I updated the firmware.
_ After the software and firmware updates, Smartware does not recognize any volumes at all. _ I see only “Additional Files xxx GB” on the home screen.
So I went back to the old laptop to see if I could get the data off. But now the old laptop does not recognize any of the volumes it created either. Any ideas for how I can get the data off of this drive?