Updated firmware and Windows Shares no longer connect

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I upgraded my fireware two weeks ago then all my Windows Machines can no longer access the Samba shares.

I put in a support ticket and got no replies, noticed the new firmware update earlier this week, updated and still having the same issues.

The only way I seam to be able to access any information is by creating FTP shares. This is not acceptable as I purchased this to be a NAS storage for my Windows Machines.

I created a second support ticket but still would like to know how to diagnoise and fix the problem.

I see that samba daemon is running but no machine can connect to any shares.

2

Just checked, Shares no longer working on OSX machines as well.

3

Log into the web interface and reboot the EX2, thi should solve the issue.

4

Logged in, Restarted… Still having the problems.

Can connect to the web interface and connect to FTP. Just cannot connect for any Windows or OSX share.

5

Sounds like authentication problems; have you changed user passwords or swicthed shares from public to private? The firmware update didn’t changed anything related to Samba, so if Samba was working prior to the update, Samba works the same after applying the firmware update.

Please post the error message you are receiving withi Windows and/or Mac.

6

I was using Public Shares to work with my OSx Machine and the families comptuers.

I had only one private share which was used on my main machine.

If password is required now should I be using NET USE to setup my shares instead of the Windows Networking Interface?

7

There is no difference between using NET USE command line or Windows “Map network drive…” dialogue - if there are authentication problems, you will get an error on both. if there is an error popping up, please share the error message.

8

C:\WINDOWS\system32>net use m: \bigfd\Public
System error 121 has occurred.

The semaphore timeout period has expired.

C:\WINDOWS\system32>ping bigfd

Pinging bigfd [192.168.0.2] with 32 bytes of data:
Reply from 192.168.0.2: bytes=32 time=2ms TTL=64
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
Reply from 192.168.0.2: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\WINDOWS\system32>

The command has two \ \ not sure why it is not displaying correctly.
bigfd is the name of MyCloud device

9

1920×1080 146 KB

10 
root@BigFD root # ps | grep smbd
 4793 root     34880 S    smbd -D
30739 root      2880 S    grep smbd


root@BigFD samba # cat smb.conf
[ global ]
netbios name = BigFD
server string = LNH's Big Cloud Drive
veto files = /:2eDS_Store/.bin/Network Trash Folder/.systemfile/lost+found/Nas_P             rog/mirrored/uploaded/.wdmc/
workgroup = xPnet
security = user
passdb backend = smbpasswd
ldap ssl = no
local master = no
os level = 0
preferred master = no
max protocol = SMB3
max xmit = 131072
smb2 max read = 262144
smb2 max write = 262144
smb2 max trans = 262144
max log size = 1024
log level = 3
socket options = IPTOS_LOWDELAY TCP_NODELAY SO_RCVBUF=131072 SO_SNDBUF=131072
delete veto files = yes
unix charset = UTF8
encrypt passwords = yes
map to guest = bad user
null passwords = yes
guest account = nobody
dns proxy = no
use mmap = yes
use spnego = yes
disable netbios = no
strict allocate = yes
csc policy = disable
min receivefile size = 16k
allocation roundup size = 0
create mask = 0777
directory mask  = 0777
force create mode = 0777
force directory mode = 0777
use sendfile = yes
smb passwd file = /etc/samba/smbpasswd
disable spoolss = yes
nt acl support = yes
acl map full control = yes
load printers = no
unix extensions = no
follow symlinks = yes
wide links = yes
printable = no

[ Public ]
comment =
path = /mnt/HD/HD_a2/Public
browseable = yes
public = yes
available = yes
oplocks = yes
map archive = no
guest ok = yes
writable = yes
# !!properties = "media_serving","remote_access"

[ SmartWare ]
comment =
path = /mnt/HD/HD_a2/SmartWare
browseable = yes
public = yes
available = yes
oplocks = yes
map archive = no
guest ok = yes
writable = yes
# !!properties = "remote_access"

[ TimeMachineBackup ]
comment =
path = /mnt/HD/HD_a2/TimeMachineBackup
browseable = yes
public = yes
available = yes
oplocks = yes
map archive = no
guest ok = yes
writable = yes
# !!properties = "remote_access"

[ Lucas ]
comment = Lucas's Files
path = /mnt/HD/HD_a2/Lucas
browseable = yes
public = no
available = yes
oplocks = yes
map archive = no
read list =
write list = "lucas","@lucasaccess","admin"
invalid users = "nobody","mybackup"
valid users = "lucas","@lucasaccess","admin"
# !!properties = "remote_access"

[ TempFileDump ]
comment = Old Files to Sort
path = /mnt/HD/HD_a2/TempFileDump
browseable = yes
public = yes
available = yes
oplocks = yes
map archive = no
guest ok = yes
writable = yes
# !!properties = "remote_access"

[ P2P ]
comment = P2P Folder Share
path = /mnt/HD/HD_a2/P2P
browseable = yes
public = yes
available = yes
oplocks = yes
map archive = no
guest ok = yes
writable = yes
# !!properties = "remote_access"

[ mybackup ]
comment =
path = /mnt/HD/HD_a2/mybackup
browseable = yes
public = no
available = yes
oplocks = yes
map archive = no
read list =
write list = "mybackup"
invalid users = "nobody","admin","lucas","lucasmac","a","@lucasaccess"
valid users = "mybackup"
# !!properties = "remote_access"
root@BigFD samba #



  Requested protocol [SMB 2.???]
[2015/11/04 12:01:23.656554,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:01:41.365667,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.13 (192.168.0.13)
[2015/11/04 12:01:41.365938,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/04 12:01:41.366375,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 159 (0 toread)
[2015/11/04 12:01:41.366641,  3] smbd/process.c:1397(switch_message)
  switch message SMBnegprot (pid 28586) conn 0x0
[2015/11/04 12:01:41.366919,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [PC NETWORK PROGRAM 1.0]
[2015/11/04 12:01:41.367065,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN1.0]
[2015/11/04 12:01:41.367187,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [Windows for Workgroups 3.1a]
[2015/11/04 12:01:41.367309,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LM1.2X002]
[2015/11/04 12:01:41.367428,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN2.1]
[2015/11/04 12:01:41.367545,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [NT LM 0.12]
[2015/11/04 12:01:41.367661,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.002]
[2015/11/04 12:01:41.367778,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.???]
[2015/11/04 12:01:41.368320,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:01:43.031674,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:01:43.031943,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:01:43.032228,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:01:43.032380,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:01:43.033404,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:01:43.701758,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:01:43.702031,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:01:51.416056,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.13 (192.168.0.13)
[2015/11/04 12:01:51.416328,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/04 12:01:51.416764,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 159 (0 toread)
[2015/11/04 12:01:51.417036,  3] smbd/process.c:1397(switch_message)
  switch message SMBnegprot (pid 28616) conn 0x0
[2015/11/04 12:01:51.417317,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [PC NETWORK PROGRAM 1.0]
[2015/11/04 12:01:51.417463,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN1.0]
[2015/11/04 12:01:51.417587,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [Windows for Workgroups 3.1a]
[2015/11/04 12:01:51.417710,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LM1.2X002]
[2015/11/04 12:01:51.417829,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN2.1]
[2015/11/04 12:01:51.417948,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [NT LM 0.12]
[2015/11/04 12:01:51.418065,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.002]
[2015/11/04 12:01:51.418184,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.???]
[2015/11/04 12:01:51.418726,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:02:01.411765,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:01.412040,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:03.741659,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:03.741916,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:03.742200,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:02:03.742356,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:02:03.743371,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:02:05.896830,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.13 (192.168.0.13)
[2015/11/04 12:02:05.897102,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/04 12:02:05.897538,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 159 (0 toread)
[2015/11/04 12:02:05.897807,  3] smbd/process.c:1397(switch_message)
  switch message SMBnegprot (pid 28680) conn 0x0
[2015/11/04 12:02:05.898086,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [PC NETWORK PROGRAM 1.0]
[2015/11/04 12:02:05.898234,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN1.0]
[2015/11/04 12:02:05.898359,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [Windows for Workgroups 3.1a]
[2015/11/04 12:02:05.898481,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LM1.2X002]
[2015/11/04 12:02:05.898600,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN2.1]
[2015/11/04 12:02:05.898719,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [NT LM 0.12]
[2015/11/04 12:02:05.898837,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.002]
[2015/11/04 12:02:05.898954,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.???]
[2015/11/04 12:02:05.899497,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:02:06.575718,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 28681 -- ignoring
[2015/11/04 12:02:11.461754,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:11.462032,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:15.433736,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.13 (192.168.0.13)
[2015/11/04 12:02:15.434005,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/04 12:02:15.434437,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 159 (0 toread)
[2015/11/04 12:02:15.434706,  3] smbd/process.c:1397(switch_message)
  switch message SMBnegprot (pid 28709) conn 0x0
[2015/11/04 12:02:15.434986,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [PC NETWORK PROGRAM 1.0]
[2015/11/04 12:02:15.435133,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN1.0]
[2015/11/04 12:02:15.435257,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [Windows for Workgroups 3.1a]
[2015/11/04 12:02:15.435379,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LM1.2X002]
[2015/11/04 12:02:15.435498,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN2.1]
[2015/11/04 12:02:15.435617,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [NT LM 0.12]
[2015/11/04 12:02:15.435735,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.002]
[2015/11/04 12:02:15.435852,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.???]
[2015/11/04 12:02:15.436393,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:02:21.451661,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:21.451916,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:21.452199,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:02:21.452355,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:02:21.453374,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:02:25.941760,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:25.942034,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:31.501661,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:31.501915,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:31.502200,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:02:31.502358,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:02:31.503377,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:02:35.481757,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:35.482025,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:45.981670,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:45.981924,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:45.982205,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:02:45.982360,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:02:45.983382,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:02:55.521706,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:02:55.521960,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:02:55.522240,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:02:55.522394,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:02:55.523416,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:03:06.595541,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 28883 -- ignoring
[2015/11/04 12:03:12.398974,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.13 (192.168.0.13)
[2015/11/04 12:03:12.399250,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/04 12:03:12.399687,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 159 (0 toread)
[2015/11/04 12:03:12.399961,  3] smbd/process.c:1397(switch_message)
  switch message SMBnegprot (pid 28899) conn 0x0
[2015/11/04 12:03:12.400240,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [PC NETWORK PROGRAM 1.0]
[2015/11/04 12:03:12.400388,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN1.0]
[2015/11/04 12:03:12.400510,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [Windows for Workgroups 3.1a]
[2015/11/04 12:03:12.400633,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LM1.2X002]
[2015/11/04 12:03:12.400752,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN2.1]
[2015/11/04 12:03:12.400870,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [NT LM 0.12]
[2015/11/04 12:03:12.400988,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.002]
[2015/11/04 12:03:12.401105,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.???]
[2015/11/04 12:03:12.401811,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:03:32.441945,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:03:32.442225,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:03:41.351851,  2] smbd/process.c:3369(smbd_process)
  getpeername() failed - Transport endpoint is not connected
[2015/11/04 12:03:41.352609,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (getpeername() failed.
  )
[2015/11/04 12:03:43.466514,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.13 (192.168.0.13)
[2015/11/04 12:03:43.466786,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/04 12:03:43.467224,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 159 (0 toread)
[2015/11/04 12:03:43.467490,  3] smbd/process.c:1397(switch_message)
  switch message SMBnegprot (pid 28998) conn 0x0
[2015/11/04 12:03:43.467767,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [PC NETWORK PROGRAM 1.0]
[2015/11/04 12:03:43.467914,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN1.0]
[2015/11/04 12:03:43.468037,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [Windows for Workgroups 3.1a]
[2015/11/04 12:03:43.468160,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LM1.2X002]
[2015/11/04 12:03:43.468279,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [LANMAN2.1]
[2015/11/04 12:03:43.468398,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [NT LM 0.12]
[2015/11/04 12:03:43.468516,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.002]
[2015/11/04 12:03:43.468633,  3] smbd/negprot.c:562(reply_negprot)
  Requested protocol [SMB 2.???]
[2015/11/04 12:03:43.469172,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)
  Selected protocol SMB2_FF
[2015/11/04 12:03:52.481665,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:03:52.481918,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:03:52.482203,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:03:52.482357,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:03:52.483375,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:04:03.511757,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:04:03.512037,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:04:06.615594,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 29083 -- ignoring
[2015/11/04 12:04:23.551659,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/04 12:04:23.551907,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]
[2015/11/04 12:04:23.552189,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'spnego' registered
[2015/11/04 12:04:23.552345,  3] ../auth/gensec/gensec_start.c:868(gensec_register)
  GENSEC backend 'ntlmssp' registered
[2015/11/04 12:04:23.553361,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (NT_STATUS_CONNECTION_RESET)
[2015/11/04 12:05:06.665600,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 29286 -- ignoring
[2015/11/04 12:06:06.735563,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 29485 -- ignoring
[2015/11/04 12:07:06.805557,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 29686 -- ignoring
[2015/11/04 12:08:06.875644,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 29874 -- ignoring
[2015/11/04 12:09:06.945605,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 30067 -- ignoring
[2015/11/04 12:10:07.016824,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 30294 -- ignoring
[2015/11/04 12:11:07.085563,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 30495 -- ignoring
[2015/11/04 12:12:07.155591,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 30698 -- ignoring
[2015/11/04 12:13:07.225580,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 30901 -- ignoring
[2015/11/04 12:14:07.295596,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 31104 -- ignoring
root@BigFD samba #
11

WOW, I haven’t seen this error for a long time. Let’s fire up the truck then :sunglasses:
This “semaphore” is mostly bound to misleading network communication/configuration and - to be honest - it’s hard to solve. Your thread is related to EX2, so I think it is an EX2, correct? This would avoid port trunking issues on the NAS itself.

Not yet relevant for us but here you can read a massive search-and-solve-thread about this semaphore stuff:
https://communities.vmware.com/thread/59845?start=45&tstart=0

Back to our thread:
How many network cards are in your Windows PC? More than one? If you have more than one NIC, please paste the ipconfig/all from your machine.

Have you tried to use the IP-address instead of the hostname; so
net use m: \\\192.168.0.2\Public
instead of \\BIGFD (BTW: you have to set three \ in a row as two of them are reserved HTML code :wink: )

If IP address usage would work, then we can focus on DNS problems. I’ll wait for your report.

12

Hey, Thank you for the help. I’m going to check out your links shortly. I have a computer with only one NIC if you rather me do that but here is the commands

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>net use m: \\\192.168.0.2\Public
System error 1231 has occurred.

The network location cannot be reached. For information about network troublesho
oting, see Windows Help.


C:\WINDOWS\system32>ping bigfd

Pinging bigfd [192.168.0.2] with 32 bytes of data:
Reply from 192.168.0.2: bytes=32 time=5ms TTL=64
Reply from 192.168.0.2: bytes=32 time=8ms TTL=64
Reply from 192.168.0.2: bytes=32 time=4ms TTL=64
Reply from 192.168.0.2: bytes=32 time=5ms TTL=64

Ping statistics for 192.168.0.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 8ms, Average = 5ms

C:\WINDOWS\system32>net use m: \\BigFd\Public
System error 1231 has occurred.

The network location cannot be reached. For information about network troublesho
oting, see Windows Help.


C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : WhiteKnight
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : B8-F6-B1-12-58-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : B8-F6-B1-12-58-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7cc4:485d:2aa5:2975%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, November 3, 2015 1:13:51 PM
   Lease Expires . . . . . . . . . . : Friday, November 6, 2015 8:03:55 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 297334449
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-5E-75-80-B8-F6-B1-12-58-47

   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8FC4D5F5-6B34-4A29-82B8-01AD946D5F28}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:83e:3de0:b61d:b062(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::83e:3de0:b61d:b062%5(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 150994944
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-5E-75-80-B8-F6-B1-12-58-47

   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\WINDOWS\system32>
13

Thanks for reply, your connection is Wifi only. Have you activated the “AP isolation” or “Privacy support” in your access point? This would block all traffic from Wifi into your cabled network but only allow traffic to the internet.

Edit: Don’t use three \ for the net use command, only two - sorry, my fault due to the glitching bug here in the forum!

net use m: \\ 192.168.0.2\Public

and remove the blank between the second \ and the 1: net use m: \\192.168.0.2\Public

14

I’m using two … I just dont’ understand the BB system yet to make it display correctly. Checking the router now.

Enable Wireless Isolation ← that’s unchecked

In the Samba log I’m seeing lots of Unknown server error , ignoring, Server Exit. Not sure what to make of it as I only understand the basic configuration of Samba machines.

15

Two AP’s in Roaming mode? do they have same net mask and same subnet?

First check, if possible, cabled connection from your Windows PC to the NAS - i guess it will work…
Then check Wifi connection with only one AP up and then, at the end, both APs up.

Don’t configure smb.conf via command line, use the web interface of the My Cloud.

16

I turned off WiFi and connected directly to the Router with a wired connection

Tried \\192 ← still can’t get this to format right LOL

C:\Users\Lucas>net use n: \\\192.168.0.2\public

and the samba log will start connecting

[2015/11/05 20:13:28.597603,  3] lib/access.c:338(allow_access)
  Allowed connection from 192.168.0.16 (192.168.0.16)
[2015/11/05 20:13:28.597873,  3] smbd/oplock.c:985(init_oplocks)
  init_oplocks: initializing messages.
[2015/11/05 20:13:28.598338,  3] smbd/process.c:1794(process_smb)
  Transaction 0 of length 108 (0 toread)
[2015/11/05 20:13:28.598867,  3] smbd/smb2_negprot.c:243(smbd_smb2_request_process_negprot)

then these errors will pop up

[2015/11/05 20:15:18.462120,  3] ../lib/util/util_net.c:78(interpret_string_addr_internal)
  interpret_string_addr_internal: getaddrinfo failed for name BigFD (flags 34) [Host name lookup failure]
[2015/11/05 20:15:18.462378,  3] lib/util_sock.c:1363(get_mydnsfullname)
  get_mydnsfullname: getaddrinfo failed for name BigFD [Unknown server error]

then it will quit out with

[2015/11/05 20:15:18.463294,  3] ../auth/ntlmssp/ntlmssp_util.c:34(debug_ntlmssp_flags)
  Got NTLMSSP neg_flags=0xe2088297
[2015/11/05 20:15:18.463799,  2] smbd/process.c:2607(deadtime_fn)
  Closing idle connection
[2015/11/05 20:15:18.464483,  3] smbd/server.c:159(msg_exit_server)
  got a SHUTDOWN message
[2015/11/05 20:15:18.465141,  3] smbd/server_exit.c:218(exit_server_common)
  Server exit (normal exit)


[2015/11/05 20:15:22.526098,  2] smbd/server.c:437(remove_child_pid)
  Could not find child 31112 -- ignoring

and command line reports

System error 64 has occurred.

The specified network name is no longer available.
17

“The specified network name is no longer available” but the My Cloud is stll shown in Network environment, right?

If you now right click the My Cloud icon shown in Network → Storage and then “Open” or “Open interface”, what happens?

18

If I open under Media player device it brings up Windows Media player. It loads my playble files and I can play media.

If i click open from Storage depending on PC it will hang or open the web interface.

To answer your question, Yes the device still stays visible in the Network GUI.

19

Good news, I got a reply and a support tech been assigned to me.

They mentioned something about having to remote into my computer. Little nervous because I don’t have a backup of my WD My Cloud and don’t want to loss data.

20

I wanted to return to this,

There is a feature in Windows that Disables the shares.

There is a Group Policy that needs to be toggled and depending on your Windows Install could be Disabled by default.

Open gpedit go to Computer Configuration > Administrative Templates > Lanman Workstation > Enabled insecure guest logons.

Toggle this feature to “Enabled” and the Wd My Cloud shares will work again.