Am using Win7, WD external has P/N WDBACX0010BBK-01 if that will help explain. I followed all the updating instructions, BUT because I apparently updated the driver (recommended) as well as the software, my backup button was useless which, according to the help pages, is meant to be. I don’t want that automatic facility. Also, it stops my computer from going to sleep. I tried to uninstall, but it’s still there. When I plug in, I get a page now that says it’s GENERIC and though it appears to be backing up all right, there is no listing of what it’s supposed to back up as it did before. I can accept that ok. If I have to retrieve anything, I’ll worry about that when it happens.
BUT I cannot remove the two icons from my desk top - the updating icon, & the one that says ‘ref’ that went there when I did the update. When I double click on either I’m told Windows can’t find it, Windows goes looking, then restarts Windows Explorer, and I’m still left with those two icons.
Obviously this exteral hd is far more complicated than I am able to handle comfortably, but I have it, so somehow have to find out what to do to delete those two icons. Any help, in simple steps (pretend I’m 6 years old), would be very much appreciated. thanks