Unsuccessfully tried to restore files

WD External Drives External Drives for PC
1

Hello:
Re: WD My Book
Tried to transfer files from my old PC to new PC, nothing transferred over except some encrypted files. What may have gone wrong?
Thanks, Cynthia

2

Hi Cyn,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.