This is a complaint about the charges required to ship you back a defective product under warranty. I do not agree with your policy and the Quebec CONSUMER PROTECTION ACT protects the costumer from companies like yours. Since your product is defective, I dont feel being responsable for additional charges to get my product repaired or replaced.
RMN number is [Deleted - Privacy].
I hope an arrangement can be done, if not choices I have is to repackage the defective product with a new box and return it in a store ( not really fair to do it) or to escalate my request to the costumer protection agency.
I feel honestly betrayed by your company by trapping the costumer to pay additional fees just because your product is not good enough to last the time promised by your warranty.