I recently encountered a perplexing problem with my external drive connected to my PC. Without any warning or prompt, several files and folders were deleted from the drive. I hadn’t initiated any actions that could lead to this, and I’m at a loss as to what might have caused it. I’ve tried looking into recovery options, https://19216801.pro/ but haven’t had much success so far. Has anyone else experienced a similar issue with their external drive? I’m eager to hear if there’s a solution or if this is a known issue with certain drive models.
Hi @anarose192,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
It’s possible that your files are concealed, which means they won’t appear in File Explorer like regular files. To verify, ensure that you display hidden files. If not, there might have been a data loss event, resulting in potential file loss. In such a scenario, it’s crucial to initiate data recovery promptly to prevent permanent loss of your files.
The Windows Command Prompt offers more precise control over the computer, enabling you to execute certain operations using text commands. Many users utilize the attrib commands to recover deleted files on the HDD or external hard drive. However, it’s important to note that this command line doesn’t retrieve deleted data; it merely aids in revealing hidden data. You can use this command if the files on your external disk are concealed and inaccessible.
Let me know if this works.
