I’ve been trying to update the firmware as per theinstructions on WD download site. AVG antivirus is disabled, ZoneAlarm firewall is disabled. PC is running XP with all windows updates installed and latest USB drivers for intel integrated 82801EB USB . Downloaded package unzips and expands fine. BUT whenI try to run the firmware installer, windows begins to run the installer, then crashes within about 3 secs with typical unhelpful error message that simply says “unexpected error”. I’ve also tried running in safe mode, no difference, with and without WD smartware running, no difference. Currently running WD mybook firmware version 1.2.0.20
Any suggestions on other possible causes for this “unexpected error” please?