Today my desktop crashed and I had to do a factory reset.
This way I lost all the files on my computer.
Luckily I had recently made a backup of my C drive.
Problem : when I connect the WD My Passport to my computer I cannot unlock the drive with my password.
7.29.18 Same problem. MyPassport Ultra device is locked. To my knowledge I have done nothing to lock this device. I don’t recall the password I setup with but there is a password hint. However, It appears that the hint is useless b/c it doesn’t lead one to recovering or resetting their password. I am guessing there is a smarter why to deal with this problem and if there is not, I am going seek a refund and file a complaint as this product is marketed using deceptive practices and lacks anything even remotely approaching adequate notice of this problem.
If there is a password hint, a password WAS set at some point.
It’s possible that instead of permanently unlocking the drive, you’d configured the security software to simply automatically unlock the drive.
https://support.wdc.com/knowledgebase/answer.aspx?ID=17346&lang=en
Unfortunately, if you can’t remember the password, then you’ve lost your data. There’s no way to recover it.
