I have setup MBL on my home laptops, and have no issues. However, when I setup a second user on WD2GO, that user is having so many issues. First we got stuck where many other users were stuck. We would get her logged on, then she would click on the shares and the browser would time out. We fooled around with a couple of options, one being the Windows XP Configuration, another being the FTP. We also went into her firewall and opened a port 443. All of a sudden she was able to log on. I changed the settings back to automatic and she can still log on now.
However, when she tries to open the files that are in the shared folder, it asks for her username and password. When we type that in, it keeps on asking, as if the password was incorrect.
I have checked this many times. We have the correct password. I can log on with her information at home, withouth the WD2GO, and her username and password works fine, I can access the files from the dashboard without a problem.
I have checked my router and it is UPNP enabled, but my dashboard still says relay connection established, and suggests that I enable UPNP in my router.
Please do not reply with any information about updating Java, or telling me I am entering the wrong password. I have seen these two responses all over this forum and I have checked these things. Also, I have checked to ensure that my firmware is updated, so please do not reply with that either.
I believe that either the problem lies somewhere in my settings, or in the firewall router settings of my secondary user.
But I do not know… Please reply, I would like to hear from WD Staff, because this appears to be a very common problem with very few solutions.