Unable to open files stored on Passport

I have a WD Passport External hard drive that I’m able to login and see there are files, but I cannot access.
A pop up asks “what app I want to use to open the file” or offers to search the microsoft store for an app that will- nothing is available. Same for docs, music and photos

Hi @tbpassport
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: