Unable to map MyCloud


#1

I recently bought MyCloud, and it seemed that the device has been working smoothly, until I attempted to map the device on my Laptop (Widnows 10).

The device is connected to the LAN network, and it appears under storage devices in the Network folder, but when I start mapping the device, it does not show there.

It worked fine when I set up the Desktop App, but when I tried the Setup software, it does not detect the device, and this message appears: “make sure you have properly connected the provided ethernet and power cables and the led is a steady blue then click to rescan”.

Note that mapping worked fine on a Windows 7 PC, while my Laptop is a brand new Windows 10 Acer.

Please help!


#2

Does mapping the network shares manually in windows 10 work?


#3

It should. I attached a screenshot, and you can see that it does not show MyCloud there.


#4

IS the MyCloud in the same workgroup as your PC?


#5

Here is what shows on mine. The Mapped drive shows under, This PC. I have Windows 10 with all the latest updates.

Click on, tap or activate image to enlarge it.


#6

This is what shows on mine.


#7

Same problem here :frowning: Any solution?


#8

If you are using Windows 10 ensure SMB 1.0 is enabled.

Other past discussions with suggestions if using Windows 10.