Unable to manipulate files

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi,

I have set up WD2go in order that guests can access the drive and download files I want them to have access to.

Logging on with a username, password and a drive password is not an issue, but once this has happened nobody can manipulate (copy paste, duplicate etc) any file.

Am I missing something?

I look forward to hearing from someone who may be able to hlp.

Thanks in anticipation.

Mark

2

Did you try different computers?

Can you post the error message you are getting?

3

Hi,

Thanks for the reply.

I have tried this on a mac and Win7 PC. The mac allows me to open finder and the PC opens a window and in both cases I can see all of the folders and files. When I try to do anything to a file I get an error message on the mac saying the files cannot be copied/pasted/duplicated (or whatever option I choose) as they are not available or may have been deleted. The PC seems to want to start the operation, but nothing happens. There is no PC error message.

I hope this helps.

PS I think I may have posted this in the wrong forum. The WD2go app works perfectly. The problem occurs when I try to access files via the web. I have set up a guest account and granted all the necassary permissions.

4

How are you accessing from the web… via FTP?

5

I am accessing the files through Firefox and the web access interface. If there is a way to access the files via FTP I would be interested to know how to do it.

6

Here you Go

How to access via FTP 

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