Unable to log onto WD my cloud on WD Smart Ware

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Iam trying to log onto MY cloud on the WD SmartWare Pro to back files up…But will not allow me.  I used the same Sign on and PW… Can I reset PW?

2

Hello,

Whats error message are you getting when you try to log in?