Unable to create users and groups on my EX2 Ultra

When I try to add a new user it seems that everything was ok. It creates a private share for the user and the user is shown on the left together with all users but if I refresh the page the user disappears. The same happens when trying to create a group.

The share with the user name is created properly.

I’m also not able to save system configuration, the link http://nas/cgi-bin/system_mgr.cgi returns a HTTP500 error.

Already tried a “system only” restore to default that did nothing.

Any help here?

Tks

More issues with my device

  1. Under “Network Profile” it says that it’s disconnected even though it needs to be connected for me to see this details…

Status Internet access
Mac Address 00:00:C0:03:XX:XX
IPv4 IP Address LAN1 Disconnected
IPv4 DNS Server -
IPv6 IP Address -
IPv6 DNS Server -

  1. Doing a “Quick Test” on “Disk Test” I have this results
|Disk1|Failed - Quick disk test failed. Please backup your data and replace this disk. If you need further assistance, contact WD Support.|
|Disk2|Failed - Quick disk test failed. Please backup your data and replace this disk. If you need further assistance, contact WD Support.|
  1. Logs are disabled, after pressing to enable them and after the forced reboot they seem to be ON but nothing shown on logs

  2. Pressing reboot on the web interface does nothing, device does not reboot.