Unable to create RMA

WD Internal Drives Desktop & Mobile Drives
1

Hi,

My waranty is shown by the registered products as still valid, but creating an RMA shows:

 RMA cannot be created for the following asset(s): because it’s either an OEM product or Out of Warranty or Out of Region limit has exceeded.

    WCC130LHTXXX
    WCC130LHTXXX
    WCC136RRHXXX
    WCC136RRHXXX
    WCC134SXHXXX
    WCC134SXHXXX

Please contact support for additional help.

I don’t understand what is that supposed to mean. I have never experienced this error before in the old WD support interface as I was issuing a warranty for other drives bought in the same time. :slight_smile:

Regards,
Ondrej

2

Basically you have to contact the support. The product line was sold out and they offered us an replacement for those drives.