Unable to connect to My Cloud EX@ Ultra

I have tried the 4 second reset and the 40 second reset. I am on macOS Mojave Version 10.14.2. Every time I log into my MacBook Pro I get the message there was problems connecting to My Cloud. How can I get into this? I can see it on the network and have the IP address but even using that I am unable to connect in a browser. I downloaded the latest WD Access for Mac and that cannot see it either. Any ideas what could be wrong?

Hi azTony,

You can follow the steps from below article to get dashboard of My Cloud on your Mac: