Twonky forgets shares

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have been having this issue for several months now and have not found a solution that works.
Multi-Media_Server
Version: 7.2.9-13
Videos: 2867Songs: 8142Photos: 0
I create all the shares in Twonky 16 folders in a 2nd (attached (Elements_107C-1)) HDD and 13 in the root of the WD drive.
One of the root folders is TV_Shows that has 7 sub-folders under it and these are always remembered, the folders in the 2nd drive are always remembered too. BUT I have to constantly reset the 14 root folders with videos (movies) in them.
What am I doing wrong that Twonky will no remember these root folders?

2

Hi Squire_Dude,

You can refer to the link mentioned below in order to resolve the issue with you WD device.

https://support-en.wd.com/app/answers/detail/a_id/16724

3

Hi John,

Thanks for the link. Although the first couple of steps were necessary

  • Ensure Twonky DLNA Media Server is enabled – now enabled

  • Ensure Media Serving at the Share is enabled – now enabled

  • Ensure the Share contains supported photo and video media content – checked files

History

This system has been working very happily for several years. This issue appear a couple of weeks ago. I have been working on it for some time with no change.

I still have 3 issues that need resolving.

  1. Unable to connect to the internet

  2. The WDMyCloud does not show as a computer when I view the Network. I have created a desktop Link using “\WDMyCloud”

  3. I am still getting the message “There are no playable files.” when form any device I select the WD logo, then “Video”.

Any additional help would be very gratefully accepted.

→ Have a wonderful day ←

ePhillip f

Y * Peace & Love* Y

4

What changed a couple of weeks ago? Did you change anything on the local network? Did you change anything on the My Cloud (like update the firmware)? Are you using a brand new computer or other device to access the My Cloud? What program or software are you using to access the Twonky DLNA media server?

5

Hi,

Thanks for the speedy reply…

Very good questions and I will answer them in order…

  • What changed a couple of weeks ago?

  • Nothing

  • Did you change anything on the local network?

  • No

  • Did you change anything on the My Cloud (like update the firmware)?

  • No (unless it was updated automatically) (the MyCloud, attached USB HDD, NetGear Extender are all happily sitting in a cupboard for 3 years)

  • Are you using a brand new computer or other device to access the My Cloud?

  • No (3 year old Dell laptop, Windows 10 Pro)

  • What program or software are you using to access the Twonky DLNA media server?

  • I have tired Edge as well as FireFox to view the engine and its settings

  • Whatever is on the device (none of which have changed in 2 years)

  • http://192.168.128.31:9000/ - Twonky engine v7.2.9-13

Status

Multi-Media_Server

Version: 7.2.9-13

Videos: 4185 Songs: 21803 Photos: 47563

Activity Status:

Not streaming

NOTE: I can see all the folders and files (videos, pictures, music) from my laptop using the file manager and connecting via the network at \MyCloud

Thanks again for your help.

→ Have a wonderful day ←

ePhillip f

Y * Peace & Love* Y