Trying to RMA my WD My Passport Ultra but scratched the

WD External Drives WD Portable Drives
1

Barcode. http://imgur.com/Q9YgiNH
I accidentally dropped it, but the the lights still turn on, the disk is humming but clicking, also I tried to initialize the disk, but the computer says the disk is not ready. Will the people at WD still accept my drive? :(((((

2

Hi, welcome to the community.

I’m sorry to hear that your drive is not working. I would recommend you to  contact support for assistance. But you may want to take a look at this link.  What would void the warranty on a WD drive

3

I can’t judge for myself on this one. So can I still RMA? Please click the link to a picture of my drive

4

I saw the picture, that’s why I recommended to contact WD and see what they say.