I have used the mycloud with more or less success the last year. With a new router in my house I had to shut down the existing wifi network and connect the cloud with ethernet cable to the new router.
And here started the problems.
I was then unable to reconnect to the cloud with my mac. I cannot find it through the normal setup procedure, nor can I use the dashboard. I have done a reset with power on. I am hesitant to do a reset with power off until I can get a 100% guarantee that it will not delete my data. Also, am I supposed to turn it on and THEN press the reset button for 40sec? Its not completely clear from the instructions…
I have also contacted WD support with no answer yet so I really hope someone here wold know what direction to point me next. I am out of ideas and need some help asap Thanks in advance!