I recently updated my WD SmartWare software and proceeded to backup my laptop.
The backup stopped as I was told that there was not enough room left to back up all files.
My breakdown is this:
I have a 1TB (930GB when viewed through WD SmartWare) external hard drive (My Passport)
I have 325GB of personal files on the drive not as part of the backup system
BUT: SmartWare is telling me that I have 720 GB of “Additional Files,” not 325, which is what I have
It then tells me I only have about 210 GB left of room for backing up my ~350GB of content that is on my PC, and won’t let me backup everything.
I have a feeling this might be related to the recent software update, but I can find no way to find/delete the extra 395 GB of files that SmartWare claims I have.
Please help! I’d like to make sure I have copies of all my files on hand.