Weird stuff with a thumb drive
I have a brand-new Sandisk 64 GB Ultra thumb drive.
On my Windows 10 machine, I started to do a system backup. I inserted the drive into the machine and it showed up as I:.
I started RECOVERY, then at some point clicked CANCEL on the window that opened.
I then used “Safely remove hardware and eject media” to remove the drive.
Now, when I plug this thumb drive into the same physical port on my Windows 10 computer, the control panel recognizes it as “Ultra Backup”, but File Explorer does not recognize it. File Explorer on my Windows XP machine also does not recognize the drive. That tells me this is NOT a registry problem.
When I click HARDWARE AND SOUND in control panel, the device shows up as “Ultra Backup”. When I right click that icon, then click PROPERTIES, I get a box that says “Ultra Backup Properties”. The info in that box says “Manufacturer unavailable”, and shows the model as “Ultra Backup”. The Hardware tab in this box says the device is working normally.
I had a lengthy online chat with support at Sandisk. Ultimately the second-level support person suggested that I re-install the USB drivers. I replied that that was a ridiculous solution since every other thumb drive I have, works perfectly.
My guess about this problem is that somehow, software has managed to corrupt the drive in a particularly sneaky, difficult way.
Can you tell me what’s going on here?