I have a need to retrieve a few picture files from my “My Passport external hard drive. I found the files under history but the TYPE file name is “JPG_LAST File and JPG5CCE8A35 File. I can’t open these files. How do I see my data? What app opens these files?
Hi @Faceartistrrw,
You should try connecting the drive with a different computer and try to access the data.
If still the issue persists, you should contact WD Support by phone or email for the issue.
Contact Support
List of WD support phone numbers.
Create a Support Case
Create a support case with our world-class service and support team.
