The picture is frozen, the HDD is overloaded

WD Legacy Products WD TV Live Streaming
1

Hi,
When viewing a video from the shared Windows folders after a while, the picture on the screen is frozen, the HDD is overloaded.
SMART is in order, OS reinstalled - no improvement has been added.
Does the box dies or maybe there are still solutions?

2

Hi @oldman777,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

1 Like
3

Yesterday everything became clear. UltraDMA CRC-error appeared in SMART.
Ordered a new HDD today. Issue closed.

2022-04-13_095042
2022-04-13_095042674×690 42.6 KB

4

After I bought a new disk, the same SMART error appeared after a while.
This turned out to be a Windows 11 issue after the last update, not a disk.
I replaced the default Windows 11 Microsoft driver with a Intel SATA driver. And it’s been working for over a year.

I hope this can help someone.