Testing hard drive in computer

WD Internal Drives Desktop & Mobile Drives
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Acronis has twice asked me to have the drive manufacturer test my internal hard drive, because CHKDSK /F /R got hung up at 31% (completely stopped; I had to power off) The computer is running again, but check disk reports errors found. Acronis said WD diagnostics would evaluate the condition of the drive. It is just over 3 years old.
WDC WD20EZRX-22D8PB0 original equipment in Acer desktop AXC-710-UR61.

  1. What diagnostic tool does WD recommend?
  2. Is there a setting of chkdsk that will NOT get hung up? I’m afraid to do default repair and get hung up again.
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This might be what you want > Data Lifeguard Diagnostic for Windows