Here is the responce i finally got from them a few days ago after opening the same many weeks ago. i have not tried it, so use caution. i have been using my device with FTP support have havent had any issues.
i havent done this cause they have not replied to me letting me know if this resets all the information on the drive also.
good luck to all
Thank you for contacting Western Digital Customer Service and Support. My name is [deleted for privacy].
We sincerely apologize for the inconvenience and the delay in this response, we will be more than glad to assist you with this issue. Please try to reset the unit, which is done by pressing the reset button, which is located on the back of the unit, right above the Ethernet port, for 4 seconds, and then releasing it. This procedure will restart it, which can take up to 3 minutes, and normally fixes some glitches that might be undergoing from bad firmware updates or other small errors.
If that does not solve the issue, please attempt to connect the unit directly to your computer by connecting the Ethernet cable from the drive, directly to the computer. This takes the Router, and thus the Network, out of the equation and will let us know if it’s a Drive issue or a Network issue. While trying this, make sure you try with a different Ethernet cable if possible, to rule out the possibility of a bad cable being the cause of this issue.
If you have any further questions, please reply to this email and we will be happy to assist you further.
Western Digital Service and Support