System Test Memory Error

[Dale_Herbranson]

I ran a System Test on the DL2100 and it returned with a red symbol next to memory. All others were good. Is this repairable?

[Keerti_01]

Hi @Dale_Herbranson ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Western Digital Support Ask A Question

[cat0w]

@Dale_Herbranson

My suggestion, turn your device off, wait a minute, reboot, and run the test again and see what happens.

[Cerberus]

@Dale_Herbranson

I ran a System Test on the DL2100 and it returned with a red symbol next to memory.

If you recently upgraded to My Cloud OS5 firmware version 5.27.157 it’s a bug.

My Cloud OS5 Firmware 5.27.157 Problems

Further investigation revealed that the My Cloud OS5 memory test is a fraud. The dashboard calls a CGI compiled binary program named “smart.cgi”, which then calls another compiled binary program named “sys_diag”, and this is where things get interesting. diagnostics.html > diagnosticsDiag.js > smart.cgi > sys_diag The WD “sys_diag” compiled binary program does NOT actually test the memory at all, it merely calls the “dmidecode” Linux program and gets the size of all installed memory modules…

[Dale_Herbranson]

Thanks for the detailed information. With all the ‘issues’, I may be moving on to another brand.

[Cerberus]

@Dale_Herbranson

Thanks for the detailed information.

No problem. I grew tired of hearing crickets from WD, so I did a little reverse-engineering and was shocked when I discovered the truth.

@Dale_Herbranson

With all the ‘issues’, I may be moving on to another brand.

I can’t say I blame you. Synology or QNAP are both good choices, but there’s a tradeoff. Synology tends to have better software and QNAP tends to have better hardware.